Privacy Policy

Lule Cleaning Services (Pty) Ltd (Registration No. 2026/470366/07) is a professional cleaning company based in Ekurhuleni, South Africa. We operate the website lulecleaningservices.co.za and provide residential, commercial, and specialised cleaning services across Ekurhuleni and the greater Johannesburg area.

For any privacy-related queries, you can contact us at: info@lulecleaningservices.co.za or call 060 396 5232.

We collect personal information that you voluntarily provide to us when you request a quote, contact us, or use our services. This may include your name, email address, phone number, physical address (for service delivery), and details about the cleaning services you require.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages visited, and the date and time of your visit. This information is used to improve our website and services.

We use the information we collect to: provide and manage the cleaning services you have requested; respond to your enquiries and quote requests; send you service confirmations and relevant communications; improve our website and customer experience; comply with our legal obligations under South African law, including the Protection of Personal Information Act (POPIA).

We will not use your personal information for any purpose other than those described in this policy without your prior consent.

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that affects your rights.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or delivering our services (such as communication platforms), provided they agree to keep your information confidential.

We may also disclose your information where required by law, court order, or to protect the rights and safety of our business, staff, or customers.

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. You can choose to disable cookies through your browser settings, though this may affect some functionality of the website.

Under the Protection of Personal Information Act (POPIA), you have the right to: access the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information (subject to legal obligations); object to the processing of your personal information; lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at info@lulecleaningservices.co.za. We will respond to your request within a reasonable time.

Our website may contain links to third-party websites (such as our Facebook page). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised 'Last Updated' date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Lule Cleaning Services (Pty) Ltd · Registration No. 2026/470366/07 · Email: info@lulecleaningservices.co.za · Phone: 060 396 5232 · WhatsApp: 076 995 8729